Terms and Conditions
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Service Policies
Payment for service is due upfront. I accept Zelle, Venmo, cash, or checks.
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Tutoring Policy - I understand that things come up. If you need to cancel a tutoring session, please inform me with at least 24 hours notice. If you cancel within less than 24 hours notice, I ask that you pay 50% of the service fee ($37.50). I ask for this fee because I reserve the tutoring slot just for your student and I have to arrange for childcare during this time. I do not offer refunds for tutoring services.
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IEP Deep Dive Policy - I will have my written summary to you within one week of receiving your child's most recent report and IEP. You are able to cancel for a refund before you have sent me these documents. Once I have these documents, I cannot offer a refund.
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Advocacy/Consultation Policy - Sometimes meetings get changed at the last minute and I know how challenging that can be to navigate. Please give me as much notice as possible if a meeting is going to be cancelled or rescheduled. I need to arrange childcare and have other clients. Please note that I cannot promise any specific outcome when advocating for your child in an IEP meeting.
If you book the four hour package and wish to cancel once services have begun, I will keep $75 for every hour used and refund the rest to you.
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When using advocacy/consultation time, I will keep a log of time used and will share that with you upon request.